Refund & Cancellation Policy

1. Prepaid, Pay-Then-Use Model

SAM.AI Subscriptions are prepaid: you pay in advance for a billing term (monthly, quarterly, or yearly) and receive access for that term. Charges are processed via Razorpay.

2. Free Trials & Coupons

• Where a free trial or trial coupon is offered, you can use the Service for the stated number of days at no charge. If you do not purchase a plan, access stops at the end of the trial.
• Discount coupons reduce the amount charged at checkout per the coupon’s terms. Coupons are non-transferable and may be limited to one per customer.

3. Cancellation

• You may cancel auto-renewal at any time from your account or by contacting us. Cancellation stops future charges.
• Cancellation does not shorten or refund the current paid term — you keep access until the end of the term you have already paid for.
• To cancel, use the in-product option (where available) or email techcarmaa@gmail.com.

4. Refunds (Limited Refund Window)

4.1 If you are dissatisfied, you may request a refund of your most recent payment within 7 (seven) days of that charge, provided your account has not materially used the Service during that period (for example, has not sent or processed a significant volume of messages, captured leads, or published posts).

4.2 Approved refunds are made to the original payment method within 7–10 business days. The actual time for the amount to reflect may depend on your bank or card issuer.

4.3 The following are non-refundable:

• Payments after the 7-day window has passed;
• Partial or unused periods, and downgrades made mid-term;
• Renewals and add-ons that have already been provisioned or consumed;
• Any third-party charges (Meta/WhatsApp, your AI provider, etc.) — see §5; and
• Amounts where the Service has been materially used during the period.

4.4 Where eligibility under §4.1 is unclear, refunds are at our reasonable discretion. Nothing in this section limits any non-waivable right you may have under applicable law.

5. Exceptions

• Duplicate/erroneous charges: if you are charged in error or twice for the same period, contact us and we will verify and refund the erroneous amount.
• Service unavailability: refunds/credits for downtime are at our discretion and only as expressly provided in any separate service-level commitment.
• Third-party charges: amounts you pay to Meta/WhatsApp, your AI provider, or other Third-Party Services are not charged by us and are not refundable by us — contact those providers.

6. Non-Payment & Suspension

If a renewal payment fails or a Subscription expires, access may be limited or suspended after a short grace period (the portal may become read-only and the AI agent may stop). Restoring service requires a successful payment. See Terms §7.

7. Taxes

Refunds, where given, are of the amount actually paid. Tax treatment (including GST) follows applicable law.

8. How to Contact Us

For cancellations, refund requests, or billing questions:

Email: techcarmaa@gmail.com · Phone: +91 70425 55401
Please include your account email and the transaction/order reference.